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Noticeboard

A letter from the GP Surgeries in Felixstowe

 

As I am sure you are aware, we are all facing difficult uncertain times with the current coronavirus pandemic.  The advice for many older people and those at risk is to stay at home to prevent contracting the virus.  If you feel you would be unable to support yourself by staying at home, I am delighted to advise that help is available locally.

 

Felixstowe Helping Hands have a team of volunteers who would be able to help you by doing shopping, dog walking, collecting prescriptions etc.  They will also provide phone calls to reassure and to combat loneliness.  They can be contacted on 07479 556736

 

We also have social prescribers in Felixstowe, Hayley and Debbie, who are also able to put you in touch with other support services.   Hayley can be reached on 07879 602327 and Debbie on 07917 324861.

 

With very best wishes

 

Yours sincerely

 

 

Dr Paul Driscoll, Partner at Haven Health

Dr Steven Feltwell, Partner at The Grove Medical Centre

Dr Rob Mindham, Partner at Howard House

Please see the advice in the link below regarding the Cronovirus 

Coronavirus

Medication Shortages at Pharmacies

Be Part of Research

Suffolk Primary Care – joining together to deliver high quality healthcare

Appointments

The practice premises are open between 8.00am and 8.00pm Monday and Tuesday and between 8.00am and 6.30pm Wednesday, Thursday and Friday. A doctor is available at some time during every day.

Surgery Sessions

8.00am - 8.30am Urgent calls

8.30 am - 3.00pm GP & Nurse Practitioner
 
Calls after 3pm are for urgent calls to the Duty Doctor.


Test results are available after 2pm. This allows time for incoming healthcare documents to be processed and made available on your medical record.

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Our GP appointment system has changed

We heard what you said about contacting the doctor.... and decided we had to change. Many of you told us you found it difficult to get an appointment or speak with your doctor, so we're introducing a new system in the practice.    

These simple changes will mean                        

  • it's easier to get through on the telephone.
  • shorter waiting time to see your doctor - nine out of ten patients choose a convenient time on the same day.
  • no wasted journey to the surgery when you do not need to come in.

Three simple steps:

  1. you telephone the surgery
  2. the doctor calls you back. Usually within the hour, you can ask them to call at a time that suits you.
  3. you are always seen if needed. There is no need to book in advance

If you miss the call from your doctor, you will need to telephone the surgery and advise us, the doctor will then return your call. The telephone numbers the doctors use can only call out and can not recieve calls or text messages.

Nurse appointments remain the same and specialist appointment slots will still be available for conditions such as diabetes checks.

Additional GP appointments on weekday evenings, weekends and bank holidays

 
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