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A letter from the GP Surgeries in Felixstowe


As I am sure you are aware, we are all facing difficult uncertain times with the current coronavirus pandemic.  The advice for many older people and those at risk is to stay at home to prevent contracting the virus.  If you feel you would be unable to support yourself by staying at home, I am delighted to advise that help is available locally.


Felixstowe Helping Hands have a team of volunteers who would be able to help you by doing shopping, dog walking, collecting prescriptions etc.  They will also provide phone calls to reassure and to combat loneliness.  They can be contacted on 07479 556736


We also have social prescribers in Felixstowe, Hayley and Debbie, who are also able to put you in touch with other support services.   Hayley can be reached on 07879 602327 and Debbie on 07917 324861.


With very best wishes


Yours sincerely



Dr Paul Driscoll, Partner at Haven Health

Dr Steven Feltwell, Partner at The Grove Medical Centre

Dr Rob Mindham, Partner at Howard House

Please see the advice in the link below regarding the Cronovirus 


Medication Shortages at Pharmacies

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Suffolk Primary Care – joining together to deliver high quality healthcare

Comments, Suggestions and Complaints

We aim to give you an efficient and courteous service. However, if you have any problems or any comments to offer on our services, please write to our senior partner, Dr Fiona Rowe, or speak to the Practice Manager, who will follow-up any concerns as appropriate.

This Practice follows the NHS complaints procedure when dealing with complaints. A copy of our practice complaints procedure is available at reception.

We also have independent panel from the Patient Participation Group (PPG) who can look into your concerns on your behalf. They have a comments box just inside the surgery main doors. This box is maintained by the group and is not accessible by members of the surgery staff.

The PPG can be contacted via email: this email is monitored by the group and is independent of the surgery.

We also welcome feedback on your visit to the surgery, positive comments and suggestions on how you think we could improve our service to you. These can be posted in the comments box or emailed to the above address.

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