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Noticeboard

A letter from the GP Surgeries in Felixstowe

 

As I am sure you are aware, we are all facing difficult uncertain times with the current coronavirus pandemic.  The advice for many older people and those at risk is to stay at home to prevent contracting the virus.  If you feel you would be unable to support yourself by staying at home, I am delighted to advise that help is available locally.

 

Felixstowe Helping Hands have a team of volunteers who would be able to help you by doing shopping, dog walking, collecting prescriptions etc.  They will also provide phone calls to reassure and to combat loneliness.  They can be contacted on 07479 556736

 

We also have social prescribers in Felixstowe, Hayley and Debbie, who are also able to put you in touch with other support services.   Hayley can be reached on 07879 602327 and Debbie on 07917 324861.

 

With very best wishes

 

Yours sincerely

 

 

Dr Paul Driscoll, Partner at Haven Health

Dr Steven Feltwell, Partner at The Grove Medical Centre

Dr Rob Mindham, Partner at Howard House

Please see the advice in the link below regarding the Cronovirus 

Coronavirus

Medication Shortages at Pharmacies

Be Part of Research

Suffolk Primary Care – joining together to deliver high quality healthcare

Practice Policies

Chaperone Policy

If you would like a chaperone present at any time during a consultation when you are being examined please let your clinician know. We will be happy to arrange for another member of staff to be present at that examination.

Freedom of Information

Howard House Publication Scheme Document (click on text to open the PDF document)

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.

GP Earnings

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Howard House Surgery in the last financial year was £51,106 before tax and national insurance. This is for one full time GP, two part time GP’s and three part time Salaried GPs who worked in the practice for more than six months.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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