Welcome to Howard House Surgery

Named Accountable GP

All patients at the practice have a named accountable GP on their clinical record. Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery.  If you wish to find out who your named GP is, please ask at reception.
 

 


The Friends & Family Test

This is based on one simple question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care. We have leaflets in the surgery to complete, these can be anonymous if you wish and simply placed in the comments box. The link below opens up a .pdf guide giving full information and background about this national project. By pressing the link the document will open in a separate window.



Online access

Online access to limited appointment booking, your summary care record and repeat prescription ordering

We now provide patients with the ability to book (or cancel) telephone appointments with the GP for the next week using the Systmonline (Patine Online Service) facility. Here you will also find access to you summary clinical record and the facility to order a repeat prescription.

You will be required to set up a user account and password. To verify your identification it is necessary to bring two forms of ID or photgraphic ID to reception who will create your online account for you. In the first instance please speak to reception on 01394 282706.


OPENING TIMES

Weekdays: Monday- Friday

                    8am - 6.30pm

Weekends: Closed


CONTACT US

Tel:  01394 282706

Address:

31 Orwell Road, Felixstowe, Suffolk, IP11 7DD

E-mail: IESCCG.howardhousesurgery@nhs.net use for general and non-medical queries only- mailbox is usually checked once a day.

News Latest........

We are open but restricting access to the practice and only seeing patients with confirmed appointments. If you require a sick note or other documents these will be sent to you via our online system or post.

If you wish to order a repeat prescription please do this via your pharamcy, using our E-consult service  https://howardhousesurgery.webgp.com/  or you can call the practice on 01394 282706 and leave a message on option 2.

 

 

 

Latest news on Flu Vaccines.

We are now approaching the main flu season and have already given over 2000 vaccines to patients registered at the practice. Due to the very high demand this year we have been working with the CCG and the Department for Health to get some more supplies for the Surgery.

We are inviting patients to attend clinics based on the vaccines that we have and via age and clinical risks. There are different vaccines for different age and risk groups and this is being delivered to us in stages.

All the clinics are being delivered in a Covid-19 Secure environment and mostly running at weekends. We are unable to offer Flu Vaccines during normal clinics

Carol Phillips – Howard House IPC and Flu Lead

Mark Deer – Practice Operations Manager

Latest News

As of Monday 16th June 2020 if you are asked to attend the practice for a face to face appointment you will need to wear a face covering before entering the surgery.

Only come to the practice if you have a confirmed appointment and for NO other reason. All other enquires can be handled via our E-Consult S Service https://howardhousesurgery.webgp.com/ or by calling the practice. 

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