Dear Patients


Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.

We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). 

Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.

We have the following advice for our patients:

  1. If you have been told your blood test is urgent, please attend your booked appointment without delay
  2. If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
  3. If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test

We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated. We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further. Their number is:


0800 389 6819 (option 1)


Kind regards

Ipswich & East Suffolk Clinical Commissioning Team

Welcome to Howard House Surgery

Named Accountable GP

All patients at the practice have a named accountable GP on their clinical record. Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery.  If you wish to find out who your named GP is, please ask at reception.

Did you know that you can measure your own blood pressure and weight in our waiting room? No Appointment needed. Give it a try.


The Friends & Family Test

This is based on one simple question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care. We have leaflets in the surgery to complete, these can be anonymous if you wish and simply placed in the comments box. The link below opens up a .pdf guide giving full information and background about this national project. By pressing the link the document will open in a separate window.

Online access

Online access to limited appointment booking, your summary care record and repeat prescription ordering

We now provide patients with the ability to book (or cancel) telephone appointments with the GP for the next week using the Systmonline (Patine Online Service) facility. Here you will also find access to you summary clinical record and the facility to order a repeat prescription.

You will be required to set up a user account and password. To verify your identification it is necessary to bring two forms of ID or photgraphic ID to reception who will create your online account for you. In the first instance please speak to reception on 01394 282706.


Weekdays: Monday- Friday

                    8am - 6.30pm

Weekends: Closed


Tel:  01394 282706


31 Orwell Road, Felixstowe, Suffolk, IP11 7DD

E-mail: IESCCG.howardhousesurgery@nhs.net use for general and non-medical queries only- mailbox is usually checked once a day.

Latest news on Flu Vaccines.

We are now approaching the main flu season and have already given over 2000 vaccines to patients registered at the practice. Due to the very high demand this year we have been working with the CCG and the Department for Health to get some more supplies for the Surgery.

We are inviting patients to attend clinics based on the vaccines that we have and via age and clinical risks. There are different vaccines for different age and risk groups and this is being delivered to us in stages.

All the clinics are being delivered in a Covid-19 Secure environment and mostly running at weekends. We are unable to offer Flu Vaccines during normal clinics

Carol Phillips – Howard House IPC and Flu Lead

Mark Deer – Practice Operations Manager

Latest News

As of Monday 16th June 2020 if you are asked to attend the practice for a face to face appointment you will need to wear a face covering before entering the surgery.

Only come to the practice if you have a confirmed appointment and for NO other reason. All other enquires can be handled via our E-Consult S Service https://howardhousesurgery.webgp.com/ or by calling the practice. 

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