Howard House Surgery31 Orwell RoadFelixstoweSuffolk, IP11 7DDTel: 01394 282706
Suffolk Primary Care – joining together to deliver high quality healthcare
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Should you experience any difficulty with Patient Access, please contact Tina Bell, Deputy Practice Manager at the practice on 01420 477111.
To prevent mistakes and leave the telephone free for emergencies we do not accept requests for repeat prescriptions via the telephone.
Repeat prescriptions can be requested by returning the tear-off order slip from a previous prescription and indicating which items you need.
For your protection and convenience you may:
Please contact the Surgery to obtain your personal identification code.
Some local chemists have a prescription collection service and you can drop your repeat slip off with them and ask them to collect your prescription from us on your behalf. Many will also deliver your made up prescription to your home. You need to let us know this at the time of ordering the prescription by marking the repeat slip.
Please note we require at least 48 hours from receipt to process your prescription so allow two additional days if posting. Patients on regular medication may find it cheaper to purchase a pre-payment certificate. Please ask your chemist for a form or enquire at reception.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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