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Comments, Suggestions and Complaints

We aim to give you an efficient and courteous service. However, if you have any problems or any comments to offer on our services, please write to our senior partner, Dr Fiona Rowe, or speak to the Practice Manager, who will follow-up any concerns as appropriate.

This Practice follows the NHS complaints procedure when dealing with complaints. A copy of our practice complaints procedure is available at reception.

We also have independent panel from the Patient Participation Group (PPG) who can look into your concerns on your behalf. They have a comments box just inside the surgery main doors. This box is maintained by the group and is not accessible by members of the surgery staff.

The PPG can be contacted via email: this email is monitored by the group and is independent of the surgery.

We also welcome feedback on your visit to the surgery, positive comments and suggestions on how you think we could improve our service to you. These can be posted in the comments box or emailed to the above address.

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