Week commencing Monday 11 March 2019 - We are currently experiencing difficulties with our telephones lines. Engineers are working to resolve the situation and we will update the website once this has been resolved. Our apologies if you have been trying to contact us, we are still receiving/answering calls.
Welcome to Howard House Surgery
Fair Processing Notice
Click here for the Fair Processing Notice
The Friends & Family Test
This is based on one simple question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care. We have leaflets in the surgery to complete, these can be anonymous if you wish and simply placed in the comments box. The link below opens up a .pdf guide giving full information and background about this national project. By pressing the link the document will open in a separate window.
Link: NHS Friends and Family Test - Guide (.pdf 8MB)
NHS Summary Care Records (SCR) Your Emergency Care Summary
As of April 2014 the GP contract requires GP practices to provide a daily automatic upload of their summary information Care Record by 31st March 2015. Howard House implemented this requirement on 20th October 2014.
Summary Care Records were introduced to improve the safety and quality of patient care by giving healthcare staff faster and easier access to essential information about you, to help provide you with safe treatment when you need care in an emergency or when your GP practice is closed.
Your Summary Care Record comprises your name, address, date of birth, unique NHS number, the medicines you are talking, allergies you suffer from and any bad reactions to medicines you have had.
You can choose not to have a Summary Care Record by filling in and returning an opt-out form which you can obtain from the surgery. If you choose not to have a Summary Care Record but then later change your mind later we can still make one for you. Just let us know.
If you would like to know more about NHS Summary Care Record, please pick up a leaflet from the surgery.
Online access to limited appointment booking, your summary care record and repeat prescription ordering
We now provide patients with the ability to book (or cancel) telephone appointments with the GP for the next week using the Systmonline (Patine Online Service) facility. Here you will also find access to you summary clinical record and the facility to order a repeat prescription.
You will be required to set up a user account and password. To verify your identification it is necessary to bring two forms of ID or photgraphic ID to reception who will create your online account for you. In the first instance please speak to reception on 01394 282706.
(Site updated 22/02/2019)